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Friends and Family Privacy Policy

At Lemu Africa, we understand the importance of protecting personal information and recognize your interest in how we handle it. We prioritize our customers' privacy and personal information, taking this matter very seriously. Our efforts have earned our customers' trust, and maintaining it is our utmost priority. To ensure compliance with data protection laws, we adhere to the obligations outlined therein.

1. About us

Lemu Africa's utilities and bill payments solutions available on web, mobile and other application services are operated and provided by LEMU INTEGRATED RESOURCE LIMITED, with Registered Company Number: RC7425192.

2. Contact Information

If you have any questions about this privacy notice or other queries, our helpful customer support team is here to help - please contact us using one of the following options:

3. What Data We Collect

We may collect and process the following data about you:

  • Contact Information: Basic details like your name, email address, and phone number. In rare cases, we might require government-issued ID or social media handles for verification.
  • Payment Information: Details needed to process payments securely, including cardholder name, partial card details, billing address, and chargeback data when necessary.
  • Transaction Information: Records of amounts, currencies, and transaction history to ensure accurate service delivery.
  • Device Information: Data from your device including IP address, activity logs, device identifiers, and (with your permission) contact information from your device address book.

4. How We Use Your Data

We process your personal data for the following purposes:

  • Service Delivery: To process and complete your transactions, send confirmations, and provide customer support.
  • Security: To prevent fraud and ensure secure transactions.
  • Communication: To respond to your inquiries and keep you informed about your transactions.
  • Service Improvement: To analyze and enhance our services for a better user experience.

5. Data Sharing

We may share your information with:

  • Recipients you designate for transactions
  • Service providers necessary for delivering our services
  • Regulatory authorities when required by law
  • Business partners who help us provide our services

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain data processing
  • Data portability

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

9. Changes to This Policy

We may update this privacy notice periodically. Any material changes will be communicated through our website or direct notification.

10. Contact Us

For any questions or concerns about this policy or your personal data, please contact us at: